Have you heard stories about how people signed up to an online casino that offered them a large bonus, only to be "conned" or "scammed" out of the money by the casino then not delivering on their promise?
Of course, if you have genuinely been scammed out of lots of money, then you have every right to complain loud and wide and to make clear your grievance to all concerned. However often in the case of people feeling they have been ripped off by a casino, it is often simply that the person concerned has not understood the terms of the casino bonus before they applied for it.
Let's look at some common complaints and explain why that in the vast majority of cases, it is the player making an error in understanding how the bonuses are paid, allocated or received, that causes 99.9 percent of 'problems' with a bonus payment.
1. "I was promised $1,000 but I only received $20!"
To entice new customers in, a casino may advertise a new player bonus being available of up to $1,000, or that there is a $1,000 new player bonus available. It is important to note these words do not state that every new player will receive $1,000 at the moment they sign up!
Instead, a typical deposit bonus such as this will work on a percentage of the players first (or possibly several subsequent) deposit(s). If you read the terms of the offer more closely, you may see that a 200% New Player Bonus is available on your first deposit of up to $1,000. What does this mean?
Well, it means that on your first deposit, whatever you deposit into your account, you'll receive 200% as a bonus from the casino, up to a maximum of $1,000 in bonus payments.
Therefore, if you want to receive the maximum bonus available of $1,000 then you need to deposit $500 (100% of $500 is $500, so 200% is $1,000). However, if you deposit less than $500, then you will receive less than the stated bonus.
So, if you deposit $10 into your account, then your 200% bonus equates to $20, precisely what you received.
The misunderstanding here is that some players assume that the casino simply gives you $1,000 as a new player - they don't, they give you a percentage of your first deposit up to and including that amount, based on the terms of the offer. The more you deposit, the more of the bonus you'll realise. Unless you deposit over $500, in which case, you'll receive the maximum amount of bonus on the offer of $1,000, regardless of how much you put into your account as a first deposit.
Note also that more than often casinos will have max bonus amounts that are split into e.g. four separate deposits. So a $1,000 bonus may be split so that you will receive maximum of $250 as your first deposit bonus. In this case you would deposit $250 to receive a $250 bonus. Then in your next deposit you would do the same depending of course on the specific terms of that casino bonus.
2. "The casino said I received a $50 bonus, but it wasn't in my real cash account"
A casino may award a player a bonus, but how they choose to release that bonus to the player is defined within the terms and conditions of the offer. Many players assume, incorrectly for obvious reasons, that they'll receive their offer as a big lump sum in their real cash account.
Obviously, this can't happen for several reasons. Firstly, there is nothing to stop a player depositing $50 at a casino, realising a 200% bonus of $100, withdrawing the $150 from their real cash account and wondering why they bother going to work, when they can simply do several of these offers each day.
Bonuses are not paid into players cash accounts. If you do receive your bonus as a lump sum up front, this will be paid into your bonus account, which is only accessed when your real cash account has been used up. If you withdraw your real cash at this point, then you'll lose your bonus.
Once you have played through your initial real cash deposit, you can then use your up front bonus on the site, however this may be subject to playthrough requirements which means that you must wager a certain amount of money from your bonus cash before you can withdraw it. This can be as much as 30 times, or more, the bonus amount you received. So if you received a $100 bonus, you need to make $3,000 worth of bets with this money (and any money you win using it) before you can withdraw any.
Alternatively, a casino may opt to drip-feed players their bonus as they play for real money on the site. This is when a player uses their cash to play games and within a stated amount of time, has to earn enough points (thereby spending real money) in order to realise a chunk of their bonus. The bonus is then paid to the player as they earn points on the site until the expiration date at which point any unrealised bonus is forfeited.
The important thing to realise here is that this isn't the casino 'pulling a fast one'. These measures are in place to ensure that players who fulfill the criteria for their full bonus, receive it and can use it to play on the site using the bonus money, while ensuring those who are trying to make a fast buck by abusing the system, are unable to do so.
That's a good thing as it means fraudsters are prevented and casinos can continue to offer players great signing bonuses to join up.
3. "The casino said I'd receive $1,000 to play with on their site, but it disappeared after an hour"
One of the newer types of bonus offers available widely across the internet today is when a casino offers a customer a stated amount of money (this can be anywhere from a few dollars, to several thousands) and an hour within which to generate their new player bonus by playing selected games from the site.
Many new players incorrectly assume that this $1,000 is theirs - it isn't. It is simply the casinos way of giving you a stipend with which you can generate a new player bonus (usually of up to $100 or so).
After your hour of play is up, or if you terminate the hour beforehand because you have generated an acceptable bonus, that money is no longer available and all that is left is your new player bonus, which in order to access, you need to deposit a stated amount into your account.
If you decide to sign up, then if you generate a deposit bonus, it will be available, however the casino choose to make it available, in your account when you join.
It is worth approaching casino bonus deals with a common sense approach. No casino is going to give you hundreds or thousands of dollars, or whatever your own currency is, simply for playing with them. You will be eligible for a bonus, but you should read clearly the terms and conditions of receiving the bonus before you sign up. This will clarify how you will generate the bonus and how it will be received by you and what criteria need to be met in order for you to receive the bonus.
If you do that, then you'll never misunderstand any casino bonus offer, ever again.
Next Post: What are the rules regarding multiple free spins offers?
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